Reply to a review

A customer wrote something about your business. Paste it here and then choose the reply you like best.

What does the tool do?

Replying to a review matters more than the review itself. Everyone who looks up your business later reads along. But writing a good reply to a complaint is hard, especially when you feel attacked. Here you paste what the customer wrote, and we do the rest.

What do you get?

Three replies to choose from: a short one, a medium one and a longer one. You copy the reply you like best and paste it under the review.

What does it cost?

A reply to a review costs 1 credit. One credit is 1 euro. No subscription: you buy credits when you need them, and they never expire. If something does not work, you get your credits back.

An example

Frituur Het Pleintje got three stars and a complaint about the waiting time. This is what the business filled in:

The customer's review: The food was tasty, but we had to wait almost 40 minutes for our chips. A pity, because the staff were friendly.
The business: Frituur Het Pleintje
Stars: 3
What the business wanted to say: we use freshly cut potatoes, thats why it sometimes takes longer

And this is what it got back, three replies to choose from:

Reply 1Thank you for your honest review. We are glad to hear the food and the service were good. A 40 minute wait is too long, you are right. We cut our potatoes fresh every day, so at busy times it takes a bit longer. We are looking at how we can speed things up. See you soon. Frituur Het Pleintje

Reply 2Hello, thank you for your message and for the kind words about the food and the service. We understand that waiting 40 minutes is long. Because we work with freshly cut potatoes, things sometimes run late at peak times. We are working on a solution so you are served faster next time. Frituur Het Pleintje

Reply 3Thank you for taking the time to write this review. We are pleased you enjoyed the food and found the staff friendly. We take the waiting time to heart: our chips are freshly cut, and at busy times that takes longer than we would like. We are working on it. We hope to see you again soon. Frituur Het Pleintje

Questions about this tool

What if the customer exaggerates?

The reply never admits fault and never promises a discount or a refund. It shows understanding and invites the customer to drop by or call. If you want to set something straight, type it in step 2.

Did the customer write in French or English?

No problem. Your reply is in the same language as the review.

Can I still change the reply?

Of course, it is your business and your words. Always read it through before you post it.

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